What our clients say about us
4.7
140 reviews
(122)
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 Elliot TaylorApril 2025  |
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| I had an amazing experience with Fine Carpet Cleaning! From the start, their communication was top-notch — friendly, professional, and super responsive. They kept me updated every step of the way and were flexible with scheduling, which I really appreciated. The cleaning itself was nothing short of exceptional. They brought my furniture back to life — stains I thought were permanent are completely gone, and everything looks and smells fresh and new. You can really tell they take pride in their work and go the extra mile to deliver outstanding results. Highly recommend to anyone looking for reliable, high-quality cleaning with excellent customer service. I’ll definitely be using them again! |
 Rashid AbbasiApril 2025 |
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| I had a disappointing experience with Fine Carpets. After agreeing to a cleaning job a week in advance, I received a message yesterday evening requesting an advance deposit. Additionally, they advertised their services as a local company (e.g., Croydon), but upon further research, I discovered they were actually located miles away. This caused significant inconvenience, as we had removed all the furniture from the room in preparation for the cleaning, only to be informed at the last minute that they would not be coming. When I reached out to them, they insisted on an advance deposit before proceeding, and unless I paid it, they would not come. I found this approach highly unprofessional. After canceling the job, I booked another cleaning company. They arrived within a couple of hours and completed the work to my full satisfaction. Based on my experience, I would not recommend Fine Carpets and will avoid their services in the future." |
 Alice PearseMarch 2025 |
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| Terrible experience. Technician had not been briefed on the job on the day, then told me on that the service might make the stains worse, so we agreed not to proceed. The office then refused to refund the advance payment I had made (I had paid in full), and told me I had not been honest about the conversation I had with the technician. Would not recommend. Very dissatisfied and upset. |
 TomMarch 2025 |
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| Very good I'm happy with the service and the price was very competitive I would use again. |
 Keisha MillsDecember 2024 |
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| Great service. Efficient and timely responses. Very competitive prices and will definitely book again. |
 Toderas AdrianDecember 2024 |
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| Have texted yesterday night and got a reply next day from them with quote and even managed to arrange the mattress cleaning. Very happy with their speed and quality of work. The technician guy used shoe covers and kept my home clean while performing his job. Very happy with the outcome and considering in getting them back for refreshing my sofa. Thank you guys 5 start from me |
 Ak AkDecember 2024 |
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| Fast and efficient service 5 stars |
 i demDecember 2024 |
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| Not recommend this service. They ask to pay for parking in last minutes. Been arrange for 1 time frame but after been change twice. Cleaning mattress 3 star. Still dirty on it, even I ask to clean missing spot. Communication from the office 3 star. Communication with cleaner 3 star. General feedback 1 star. |
 Ellie NewtonNovember 2024 |
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| Arrived on time, great communication, got the job done quickly and offer competitive prices. Will defenitley be using this place again! Thanks |
 Tereza SvetogorskaOctober 2024 |
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| Very professional service. Quick and qualitative. Carpet is like new after cleaning. |
 CEOKCGOODS MEDOVSeptember 2024 |
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| One of the finest carpet cleaning companies you can find in the city. Latest equipment,and high quality carpets, upholstery solutions. Plus technicians will long experience. Work out your quote with them, to know the total charges of the service. Super helpful assistance from their office. No disappointment |
 Liliya BobilyakSeptember 2024 |
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| Great experience with Fine Carpet Cleaning. I highly recommend their services! |
 S AAugust 2024 |
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| Niki did a great job cleaning our carpet. Happy with the service :) |
 Zaneta PriscepionkaiteJuly 2024 |
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| Professional, quick to respond. I'm very happy with their service. |
 AshleyJune 2024 |
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| FANTASTIC STAFF, FANTASTIC SERVICE, FANTASTIC WORK & MOST IMPORTANTLY FANTASTIC PRICE, Cannot be beaten if you want your carpets cleaned,,, one quick call and everything was taken care of.. IF YOU ARE GETTING YOUR CARPETS CLEANED MAKE SURR YOU USE THESE GUYS 100%👍 |
 Elizabeth MauriceJune 2024 |
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| I received excellent communications throughout the whole process. On the day, the cleaning experience was efficient with a considerate and friendly member of staff. Very competitive pricing. |
 YasminJune 2024 |
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| Really happy with the service and i come across a-lot of carpet cleaners in my job property inventory . I was not sure how the carpet would come up , as it is an old carpet in a communal lobby . Wow, so much better-stains removed . A really quality service from start to finish , nothing was too much trouble . I managed to get a slot the same day . I would definitely recommend 😁 |
 Ivan ComissoApril 2024 |
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| Great service, quick and friendly. |
.png) Peter O'DonoghueApril 2024 |
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| Had a great experience with Fine Carpet Cleaning yesterday. I phoned at 9am for help with a stained carpet, and within 2 hours someone was at my house doing the job. Communications were very clear and slick, and the cleaning was done briskly and to the highest standard. Highly recommended. |
.png) Nikolay DimitrovApril 2024 |
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| Good service at a reasonable price, had my mattress and small rug cleaned and can say that I'm satisfied with the result. The company representative was professional, arrived on time and did a very good job, quickly and efficiently. Definitely would recommend. |
.png) Gen TiskiMarch 2024 |
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| The best carpet cleaning service I have ever experienced. From start to finish was unbelievably smooth. The staff that attended extremely polite and moved all the items with utmost care. Would recommend using them as they are simply the best one has come across. Maya was absolutely fantastic in arranging this as the request was done at such a short notice. |
 Ivaylo IvanovJanuary 2024 |
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| Great Service. Highly recommended! |
 Robert NyameJanuary 2024 |
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| Excellent service very quick only took a hour, carpet very clean all stains cleaned. front room stairs corridor landing’s small bedroom great service. Only waiting for carpet to completely dry should take a hour mostly dried. Thank you I was was satisfied with service, the technician was very polite & Professional. |
 Samanta FedericoJanuary 2024 |
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| I had my carpet cleaned by Nikolay from Fine Carpet Cleaning. What a fantastic job he did ! He is very professional, efficient and organised in the way he works. My carpet looks new again. I highly recommend. |
 Gergana GeorgievaJanuary 2024 |
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| Thank you for the great customer service and for the outstanding job you have done. We love our carper even more now. Gergana |
 Rosalind FawDecember 2023 |
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| Very pleased with the results of my carpets being cleaned. Easy process from start to finish helped by very friendly Maya who arranged it all. Would certainly use this company again. |
 david o'brienDecember 2023 |
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| Very good carpet cleaning |
 Ladine OconnorNovember 2023 |
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| Excellent cleaning company! Very happy with the service all carpet strains gone. |
 Brad MerryNovember 2023 |
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| Was very mislead by the positive reviews. I was debating whether to just leave it or say something but a few days have passed now and I am very unhappy with the service. I was told my white shaggy rug could be as good as new and deep cleaned, only to have it look exactly the same after. The website said £28, but I was told it needs a deeper clean with urine removal which is £65. The rug smelt and looked EXACTLY the same after completion. £65 I was charged for a Hoover that done nothing. They gave me 10% off when I complained and then start saying they don’t know until they try, which felt so misleading telling me they could before I paid. I would have understood if this was made clear before payment, but it Was said with such certainty, even right before they started I said can we definitely make it good as new, and he literally said “yes absolutely” straight to my face. Money down the drain. Avoid at all costs! |
 E MNovember 2023 |
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| Very dissapoined. While the customer service itself is very friendly and professional, the work itself is absolutely useless. I paid £160 to clean my sofa, send photos, videos and explained that the sofa is natural leather. All I wanted,was just to refereh my leather sofa a bit. However I saw 0 difference from before and after. ;( what a waste of money. |
 Erica BaptistaNovember 2023 |
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| My carpet was in really bad shape, Fine Carpet Cleaning came around and it looks perfect! Will be definitely using their services again |
 Rachel EllisOctober 2023 |
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| Good company - very responsive via email & fairly priced. On the day the guys were punctual, polite and did a good thorough job. |
G BOctober 2023 |
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| Real professionals |
 Kay PeaOctober 2023 |
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| Great job from start to finish: competitive quotation, efficient arrangements before appointment, technician arrived exactly on time, efficient clean and stain protection with powerful modern equipment. Very happy with the whole process and will use them again. |
 Katrina ScottAugust 2023 |
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| Very happy with the service . The carpet cleaning man did a great job. Was very friendly and on time . And it was a great price |
 Sheikh KhanomAugust 2023 |
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| Excellent carpet cleaning service |
 Peter TobinJune 2023 |
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| Great service, would recommend. |
 Alena MinevaJuly 2023 |
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| Yavor and his team have been more than helpful to our short-term rentals business. Not only they've dealt with old stains and left our carpets like brand new, but we are very grateful for their professionalism. |
 Kirsten PansegrouwJuly 2023 |
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| Great job from start to finish: competitive quotation, efficient arrangements before appointment, technician arrived exactly on time, efficient clean and stain protection with powerful modern equipment. Very happy with the whole process and will use them again. |
 Helder OliveiraJuly 2023 |
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| Excellent service, cost and great communication! Provided stain removal for a carpet. Highly recommended! |
 Ramya KazaMay 2023 |
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 Martin ParzulovApril 2023 |
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 Quest LondonMarch 2023 |
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| First time we used Fine Carpet Cleaning London, we sourced their add on Gumtree and I must say I was taken back with the level of service we received. We had a 2 bedroom apartment carpet wash, booked the appointment for the very next day. Technician came on time and done a fantastic job, very friendly, always add a smile on his face & most importantly did not make a mess of the property. Highly recommended, looking forward to using their services again. |
 Kam PindoriaMarch 2023 |
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 Tereza AleksievaMarch 2023 |
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 Samir PatelMarch 2023 |
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 Sonia LaviniaMarch 2023 |
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| This is my second time using this specific company I highly recommened them as they are excellent, my sofa had some stains and general dirt and it has come up very clean the person was informative and tidy he was polite and friendly and I am very impressed by how my sofa cleaned up very well. Also further too this the person that manages the phone is always friendly and polite and understanding, very competent at his job and offers reasonable prices. I will most definitely recommend this company and everything they have done. Also the person arrived within the allocated time slot. Highly recommened Reasonable price Friendly Arrived on time Introduced himself And clean and tidy Thank you |
 Richard KayeMarch 2023 |
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| Polite and professional, easy communication and better price than other pushy businesses in the area |
 Waqas AliFebruary 2023 |
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| Nice men clean good |
Bernice GilbertJanuary 2023 |
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| Would recommend this company. Would definitely use them again. On time and very polite service |
 Adil MukhtarDecember 2022 |
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| Had sofa frames cleaned, they look brand new! You cannot get better price with great quality. I had food stains and water mark all gone!! 5 star🌟 |
 Ka Po YuenDecember 2022 |
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| Very satisfied |
 ken chapmanDecember 2022 |
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 Laraine GoodNovember 2022 |
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| I have used this company four times now and each time have been really pleased with their service. Their pricing is very competitive and on occasion when they have had to go over an area twice to achieve perfect results there hasn’t been a surcharge. I will definitely use them again and would recommend them to anyone. |
 Amandeep SinghOctober 2022 |
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| The carpet smelled awful after the cleaning. They cleaned it in less than 30 mins whereas the previous cleaning company took an hour to do the job. Was not impressed with the job that was done and would not use again. |
 linda millerOctober 2022 |
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| Excellent service |
 Les JohnstonOctober 2022 |
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| Second time using. I'm not easy impressed. On time, good job, clean, professional and courteous just like last time so recommended to a friend already. Will use again. |
 Islam BashirJune 2022 |
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| it was very good experience but I think the guy who cleaned my carpet lacked detergent or something effective in the high traffic carpet as nothing changed after cleaning 🧹 |
 Sheree DavenportJune 2022 |
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| Very Professional service fast response excellent work completed |
 Zina WilkinsonJuly 2022 |
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 Nima MohamedJune 2022 |
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| Very professional and friendly service. Carpets were brand new, amazing work. Very clean and the products used smelt really nice and fresh. |
Alkesh CMay 2022 |
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| Very professional communication throughout and excellent cleaning service from the technician. This is the third time I’ve used this company. |
 Martin AngelovMay 2022 |
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 Baljinder kaurMay 2022 |
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| Excellent! We were very happy with both the quality of the service and also the value for money. We will definitely be using their services again. |
 Abz MujibMay 2022 |
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 Hatim ShahMay 2022 |
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| Very happy with the service. The stains and marks are all gone. Carpet looks very clean. |
 Gerald PowellApril 2022 |
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| I've used Fine Carpet Cleaning for my business premises and my home and they provide an excellent service. |
 Flori RizeaApril 2022 |
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 Marc YallopApril 2022 |
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 Patricia MbockApril 2022 |
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Bernice GilbertApril 2022 |
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| Would recommend this company. Would definitely use them again. On time and very polite service |
 Ralph WFebruary 2022 |
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 Grace AgboJanuary 2022 |
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| I have used Fine Carpet Cleaning for years and need I say they turn our home to new each time they come to do the carpet cleaning. Staffs are very helpful when it comes to flexibility they always deliver the utmost returning that new carpet smell. I will highly recommend Fine Carpet Cleaning anytime any day. Moved home recently and we resumed business as usual.....use Fine Carpet Cleaning you won't regret |
 Minsung KimJanuary 2022 |
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 Judith HdDecember 2021 |
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| Very efficient and friendly. Excellent at keeping the client informed and sticking to the times agreed. Nicky worked very quickly and thoroughly. I was very happy with the result and will be using them again shortly. |
 Suly MayetDecember 2021 |
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| Brilliant service, polite technician. Would recommend to everyone. |
 Bee Sounds (DJ)December 2021 |
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 Natasha OsborneNovember 2021 |
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| Excellent customer service |
 wasiu bankoleNovember 2021 |
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Nazia UddinOctober 2021 |
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| Was okay, the price was decent but unfortunately they couldn’t get 75% of the stains out of my carpet although I’d sent them pictures beforehand, and I had to ask them to go over certain areas and stains they could remove. |
 Naser MehrabiOctober 2021 |
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| Punctual, professional and reasonable price. Highly recommended. |
 Temenujka MollovaOctober 2021 |
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| Amazing results, super professional service and attention to details , highly recommend the company |
 Tom PeggSeptember 2021 |
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 A MAugust 2021 |
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Becks BucksAugust 2021 |
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| Very great and fast service 🤩 highly recommend |
 Taty LimaAugust 2021 |
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| Very good service and very professional. High standard and I definitely recommend them. |
 Gemma LouiseAugust 2021 |
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| Fine Carpet Cleaning were really well priced, turned up on time, did a really good job, my carpets are like new! Will use for all carpet cleaning and upholstery cleaning in future. |
Munish ThairaniJuly 2021 |
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| Have used them twice and they are wonderful. Good cleaning, friendly and accommodating service. Definitely recommend! |
 David McallJuly 2021 |
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 Curly TreatsJuly 2021 |
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| Thanks for your service. |
 Yara EvansJuly 2021 |
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 Diner ChowdhuryMay 2021 |
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 Rumyana NedevaMay 2021 |
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 ege cevikApril 2021 |
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| The best service i have ever used! They were very helpful and the price was reasonable. I can’t recommend them enough |
 Kevin SampsonFebruary 2021 |
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 yusuf MohammedJanuary 2021 |
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| The shaggy rug could not be cleaned properly due to it being a high pile rug. the machine they use is an industrial powerful machine but no way it can pick up all rubbish etc. |
 Srikanth VemuriDecember 2020 |
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 A LNovember 2020 |
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| I am very happy with the service I received, the friendly and professional man who came to deep clean my floors and a few pieces of furniture. After lockdown things were in dire need of a clean and he took his time paying attention to detail. I will re-book for a 'Covid Clean' since I am moving home soon, ensuring my new flat is sanitised by these professionals. Thank you Fine Carpet Cleaning London :) |
 Christine RajahNovember 2020 |
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| This was the second time I used Fine Carpet cleaning. On both ocassions I found getting a quote and booking an appointment quick and easy. The person who did the cleanning was polite and very efficient with minimal disruption to my home. Very pleased with results including a difficult stain which was removed successfully. |
 Isaac TamirNovember 2020 |
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| All in all was satisfied with the work and a reasonable price. |
 aelis3November 2020 |
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 Anna TownsendSeptember 2020 |
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| I would recommend this company. Their machinery is industrial and robust, they did an excellent job on my carpets, very thorough and all the stains came out. They were professional and costs were very reasonable. |
 BiancaSeptember 2020 |
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| They did a fantastic job removing an old paint stain from my carpet, The cleaner was on time, professional and fast. I can't thank them enough! Def recommend. Again, thank you -Bianca |
 FAHAD HASSANSeptember 2020 |
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 Graeme SmithSeptember 2020 |
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| Really pleased with the service, would recommend again |
 Zakaria AhmedSeptember 2020 |
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 mandy rhysSeptember 2020 |
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| Very pleased with how my settee came out , gentleman was very polite |
 Miguel PelaezAugust 2020 |
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 STONE TONEJuly 2020 |
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| Yes we was very pleased with the outcome of the cleaning of our carpets we have used them a couple of times now & both times were great thanks again ⭐️⭐️⭐️⭐️⭐️ |
 Maria CalotaJuly 2020 |
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| very good service.!! highly recommend |
 Gregor BranJuly 2020 |
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| Excellent service, on time, fast and great attention to detail! |
 G JonesJune 2020 |
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| These guys are truly excellent at what they do, their prices are reasonable and their customer service is second to none. They really are best in the business. |
 Ruth ElmanMarch 2020 |
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 Tina NelanMarch 2020 |
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 Colin BurnellFebruary 2020 |
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| Great company! Professional from beginning to end. Booking was really easy, the guys arrived on time with all the equipment needed to carry out the work. The carpets looked amazing by the time they had finished. Will definitely be using them again. |
 Eva HertegovinaFebruary 2020 |
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| professional, reliable, quick and good service |
 esamigaJanuary 2020 |
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| We have had an excellent experience with Fine Carpet Cleaning London. From the first moment we contacted them right to point of completing the work, this company has been extremely professional, and accommodating. They have also been very honest and professional, explaining from the beginning what could or could not be achieved from the process. Their communication has also been excellent, always timely, professional and efficient. Fine Carpet Cleaning London do a lot more than carpets. They managed to save/rescue our new faux leather sofa (ivory colour) from red wine splashes/spray. I truly thought we would have to buy a new sofa, but fortunately, that will not be necessary. Our sofa is now looking as good as new, although the red wine stains were removed 4 days after the splashes occurred! They also cleaned the carpet in our living room, which also suffered from the red wine incident. Now it looks lovely, nice and clean. We are also very pleased with the gentleman that came to do the work, as he had a very pleasant manner and respectful demeanour. So yes, based on our experience, we would highly recommend the services of this company. |
 AlexanderJanuary 2020 |
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| Cleaned three rugs. On time, fast, quality work. Would order again. |
 Adil HussainDecember 2019 |
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| Great experience! Fast efficient service, no nonsense pricing, easy to work with and within a 5 minute phone call everything was arranged for the following day. Carpet is a lot more fresher and cleaner - industrial grade carpet cleaning machine used. Highly recommend! |
 Noreen ManjiDecember 2019 |
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| Brilliant service, prompt time keeping, and friendly team . Fine carpet cleaning did an amazing job they were here on time and the technician advised me fully on what he was going to do and how, and when they finished they left no mess . I would 100% recommend this company to family and friends and will def use them again in 6 months time . |
 Cvetelina AndonovaNovember 2019 |
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| Fine Carpet Cleaning has been cleaning the carpets and upholstery in our house for the past three years.They have always been extremely efficient, quick to respond and providing professional service. We are happy to recommend their company to everyone who needs best quality of steam carpet cleaning! |
 MarekNovember 2019 |
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| Very effective and quick service! Highly recommend this company! |
 Fernando MendoncaOctober 2019 |
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| My carpet is brilliant, clean looks like new!I called in the morning to book for the same day and they came in same day. Quickly and efficient ! Really recommend. |
 Freshn Up CleaningSeptember 2019 |
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| Fine Carpet Cleaning are the best in the business, they are very professional, knowledgable and always offer the best advice. They provide a 1st class service every single time. |
 Gyula EgriAugust 2019 |
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| Very professional ! Turned up in time , easy to communicate ! Highly recommended . Will keep using they services , already booked another appointment with them . Thank you guys ! |
 bruce madeirosAugust 2019 |
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| I was very please with the cleaning of my two carpets and more importantly my wife was pleased. I would certainly recommend this company Regards Bruce madeiros |
 Alina MateiJuly 2019 |
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| Very professional, quiet and efficient! Truly recommend. Definitely I will use them again. A big thank you . |
 Julie ParkerJuly 2019 |
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| Great service. Easy to book. Reliable and did a good job at a reasonable price. |
 Nasima MamunJune 2019 |
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| Great service, carpets cleaned very professionally. Definatley recommend. Thank you |
 Ismahan MohamedJune 2019 |
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 Kirsty ScallanMay 2019 |
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| excellent service. Prompt replies, easy online payment and they pitched up on time on the day! |
 Bola OsifesoApril 2019 |
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| They left my carpet super clean and spot free. Totally faultless service . |
 Keith HickeyJanuary 2019 |
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| Great guys for commercial or domestic work Always do a good job at a reasonable cost and very helpful Can get out stains where you think all is lost! Totally recommended |
Slavka ShininaJune 2018 |
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| Great job!I recommend Fine Carpet Cleaning highly-reasonable prices with hard working staff!!!Well done! |
 Janette HodgkinsonMay 2018 |
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| Fantastic prompt polite and reliable service. very clean carpets! |
 Ted2.0April 2018 |
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| Had an old sofa from the 1960s steam cleaned and it went from smelling like a wet dog to fresh as a daisy. |
 Jason BlockSeptember 2016 |
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| I was extremely pleased with the carpet cleaning service provided,would like to recommend the Fine Carpet Cleaning service to any Londoner. They are punctual, hard working, polite and the results are impressive to say the least. My carpets look amazing. Best wishes, J. |
 georgi valchevOctober 2016 |
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| I was extremely delighted of the service provided by Fine Carpet. My cousine very recently moved to South Kensington as the whole entire house needed proper brushing. Good timing, courtesy service, professional performance followed by the ' wow ' effect after we came back to the property. Six stars of Five indeed, keep it that way guys! Highly recommended |
 Juliana DinkovaAugust 2016 |
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| We were very happy with the service provided. It was quick, efficient and hassle free. We were also lucky enough to get it at 50% off, definitely a bargain! We will most certainly use them again even without the discount. |
 Sabrina JamesAugust 2016 |
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| I am very pleased to leave this review, as I had a lot of old stains on the upholstery of my beloved sofa, which now shines like new, thanks a bunch guys! |
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