Legend

Upholstery Cleaning FAQSteam Carpet Cleaning FAQLeather Cleaning FAQRug Cleaning FAQDry Carpet Cleaning FAQCommercial Carpet Cleaning FAQCarpet Stain Removal FAQCarpet cleaning FAQ

Upholstery Cleaning

1. What Does Upholstery Cleaning process Include?
Upholstery Cleaning is for any Soft Furnishing in your Property: Sofas, Armchairs, Mattresses, Dining Chairs, Office Chairs
2. What does Upholstery Cleaning Mean?
Upholstery Cleaning is the cleaning of any Soft Furnishing in your Home. For example, Sofa, Chairs, Curtains Etc. You can find out more information here(link)
3. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know whether we believe we can get a stain out at quotation.
4. How much does upholstery cleaning cost?
Our Upholstery Cleaning London Service (link) is on Fixed Prices, Sofas, Armchairs, Mattresses, Dining Chairs, Office Chairs. Please check our Price list(link)
5. How long does the cleaning process take?
The cleaning process depends on how soiled the fabric is and does it need any stain removal treatments. It normally takes from 30 to 60 minutes per three seated sofa.
6. How long does it take for the sofa to get dry?
The approximate time for the upholstery to get dry is 5 to 7 hours.
7. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
8. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
9. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
10. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
11. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
12. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
13. Are you insured?
Yes, we are fully insured.
14. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.

Steam Carpet Cleaning

1. How often should a carpet be cleaned?
On average, a carpet should be cleaned at 6 monthly intervals. However, the frequency of cleaning will vary depending upon the number of occupants in the household and level of usage.
2. What equipment do you use?
We use only the Best Cleaning Materials And Equipment, Along with the Best Eco-Friendly Chemicals also. Airflex And Mytee Equipment which are the Leading UK and US Suppliers to the Cleaning Industry. We also use Alltec Chemicals which are leading UK manufacturer, Eco-Friendly, Beneficial to Pet Owners and/or Allergy Sufferers.
3. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know whether we believe we can get a stain out at quotation.
4. How long does the cleaning process take?
The cleaning process depends on how soiled the carpet is and does it need any stain removal treatments. It takes from 20 to 40 minutes per room.
5. How long does it take for the carpet to get dry?
The approximate time for the
carpet to get dry is 5 to 7 hours
6. Do I need to move furniture before cleaning?
We would appreciate it if you would move small, fragile or valuable things for insurance reasons, such as lamps, ornaments and fragile or valuable items of furniture. If you can, please put them well out of the way before we arrive in an area which is not going to be disturbed by cleaning. If we can, we will move light furniture such as chairs, armchairs and tables, during cleaning and put them back where we found them. We want the whole process to be as stress free for you as possible. 
7. How Much is the Steam Carpet Cleaning?
Our Carpet Cleaning London Service (link) is on Fixed Prices, Bedrooms, Living Room, Hallways, Landing, Stairs etc. Please check our Price list(link)
8. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
9. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
10. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
11. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
12. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
13. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
14. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
15. Are you insured?
Yes, we are fully insured.
16. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.

Leather Cleaning

1. Do you clean leather sofas or armchairs?
Yes, we do. This is part of our Upholstery Cleaning service.
2. How Do you Clean leather furniture?
The cleaning of Leather furniture is done with a professional Leather Cleaning product. After the cleaning is completed, we apply professional Leather Conditioner which moisturizes the leather and give a nice soft feel.
3. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
4. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
5. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
6. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
7. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
8. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
9. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
10. Are you insured?
Yes, we are fully insured.
11. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.

Rug Cleaning

1. Do you clean rugs offsite?
We do not provide offsite cleaning service. We will send an equipped technician, who can clean the rug onsite.
2. Which is Better, Steam or Dry Cleaning?
We Always Recommend Steam Cleaning, as The Steam Cleaning (link) gets Best Results and also Kills All Bacteria. It’s More Efficient, Better for Allergy Sufferers. We use Shampoo, Carpet Deodoriser & Spot Treatment. Dry Cleaning (link) is Mainly for Delicate Carpets made of natural fibres like sisal, seagrass etc. and Cannot be Steamed.
3. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know whether we believe we can get a stain out at quotation.
4. What equipment do you use?
We use only the Best Cleaning Materials And Equipment, Along with the Best Eco-Friendly Chemicals also. Airflex And Mytee Equipment which are the Leading UK and US Suppliers to the Cleaning Industry. We also use Alltec Chemicals which are leading UK manufacturer, Eco-Friendly, Beneficial to Pet Owners and/or Allergy Sufferers.
5. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
6. How much does carpet cleaning cost?
Our Carpet Cleaning London Service (link) is on Fixed Prices, Bedrooms, Living Room, Hallways, Landing, Stairs etc. Please check our Price list(link)
7. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
8. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
9. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
10. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
11. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
12. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
13. Are you insured?
Yes, we are fully insured.
14. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.

Dry Carpet Cleaning

1. What is Dry Carpet Cleaning?
This method is used for cleaning finer and more delicate rugs and carpets. The rug (carpet ) is vacuum cleaned with a powerful vacuum cleaner. Then the biodegradable cleaning compound is simmered onto the rug (carpet) and a machine is used for its agitation in the fibres. The substance attracts dirt and grime, which are then vacuumed off leaving the carpet both clean and dry.
2. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
3. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable
4. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
5. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
6. Are you insured?
Yes, we are fully insured.
7. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email

Commercial Carpet Cleaning

1. Which is Better, Steam or Dry Cleaning?
We Always Recommend Steam Cleaning, as The Steam Cleaning (link) gets Best Results and also Kills All Bacteria. It’s More Efficient, Better for Allergy Sufferers. We use Shampoo, Carpet Deodoriser & Spot Treatment. Dry Cleaning (link) is Mainly for Delicate Carpets made of natural fibres like sisal, seagrass etc. and Cannot be Steamed.
1. What equipment do you use?
We use only the Best Cleaning Materials And Equipment, Along with the Best Eco-Friendly Chemicals also. Airflex And Mytee Equipment which are the Leading UK and US Suppliers to the Cleaning Industry. We also use Alltec Chemicals which are leading UK manufacturer, Eco-Friendly, Beneficial to Pet Owners and/or Allergy Sufferers.
1. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know whether we believe we can get a stain out at quotation.
1. How long does the cleaning process take?
The cleaning process depends on how soiled the carpet is and does it need any stain removal treatments. The cleaning takes from 40 to 60 minutes for an office space of 100 square meters.
2. How long does it take for the carpet to get dry?
The approximate time for the carpet to get dry is 5 to 7 hours How much does it cost?
Please see our price list. (link)
3. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
4. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
5. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
6. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
7. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
8. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
9. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
10. Are you insured?
Yes, we are fully insured.
11. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.

Carpet Stain Removal

1. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know whether we believe we can get a stain out at quotation.
2. Can you Remove Coffee or Tea Stains?
You will be Surprised at what stains we have managed to shift, but unfortunately, Not 100% of Stains are Cleanable, But we are your best shot for trying.
3. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
4. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.
5. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
6. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
7. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable
8. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit
9. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
10. Are you insured?
Yes, we are fully insured.
11. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email

Carpet cleaning

1. How often should a carpet be cleaned?
On average, a carpet should be cleaned at 6 monthly intervals. However, the frequency of cleaning will vary depending on the level of usage.
2. Which is Better, Steam or Dry Cleaning?
We Always Recommend Steam Cleaning, as The Steam Cleaning (link) gets Best Results and also Kills All Bacteria. It’s More Efficient, Better for Allergy Sufferers. We use Shampoo, Carpet Deodoriser & Spot Treatment. Dry Cleaning (link) is Mainly for Delicate Carpets made of natural fibres like sisal, seagrass etc. and Cannot be Steamed.
1. What equipment do you use?
We use only the Best Cleaning Materials And Equipment, Along with the Best Eco-Friendly Chemicals also. Airflex And Mytee Equipment which are the Leading UK and US Suppliers to the Cleaning Industry. We also use Alltec Chemicals which are leading UK manufacturer, Eco-Friendly, Beneficial to Pet Owners and/or Allergy Sufferers.
1. How long does the cleaning process take?
The cleaning process depends on how soiled the carpet is and does it need any stain removal treatments. It takes from 20 to 40 minutes per room.
3. How long does it take for the carpet to get dry?
The approximate time for the carpet to get dry is 5 to 7 hours
4. Do I need to move furniture before cleaning?
We would appreciate it if you would move small, fragile or valuable things for insurance reasons, such as lamps, ornaments and fragile or valuable items of furniture. If you can, please put them well out of the way before we arrive in an area which is not going to be disturbed by cleaning. We would like to have floors free from any obstructions. If we can, we will move light furniture such as chairs, armchairs and tables, during cleaning and put them back where we found them. We want the whole process to be as stress free for you as possible. 
1. Can You Remove Stains?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however, we will let you know hether we believe we can get a stain out at quotation.
5. Can you give me a quote over the phone or you need to visit my property?
Yes, we can give you an estimate over the phone, there is no need for us to visit your property. Commercial property may require a site visit.
How much does carpet cleaning cost?
Our Carpet Cleaning London Service (link) is on Fixed Prices, Bedrooms, Living Room, Hallways, Landing, Stairs etc. Please check our Price list(link)
6. How quickly can I book an appointment for carpet or upholstery cleaning?
We will try to get you an appointment within the next one or two days of contacting us.
7. If I’m Not Happy of the service Carpet Cleaning?
If you are Not Completely Satisfied with the Cleaning service for what Ever Reason, We Will Gladly Return to do a Re-Clean free of charge.
8. Do You Have A Cancellation Fee?
Yes, if you Cancel on the Day of the Cleaning you will lose your Deposit.
9. Do I need to pay for Congestion/parking charge?
Yes, The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
10. What payment methods do you accept?
We accept debit/credit cards, and cash payment directly to our team.
11. Can you provide me with an invoice?
Yes, We will either Send you a Receipt Via Email
12. Are you qualified?
Yes, we are qualified and fully trained members of  NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification
13. Are you insured?
Yes, we are fully insured.
14. What happens if your cleaner damages anything?
We are fully insured and if an accident happens we have full cover.